1. General provisions.
1.1. These Rules for the Sale and Purchase of Goods (hereinafter – the Rules) are a legally binding document for the Parties, establishing the rights, obligations and liability of the Buyer and the Seller when the Buyer purchases goods in the online store.
1.2. The Seller reserves the right to amend, revise or supplement these Rules at any time, taking into account the requirements established by legislation. The Buyer is informed on the online store website. When shopping in the online store, the Rules valid at the time the order is placed shall apply.
1.3. The following persons have the right to purchase goods in the online store www.geruminciuukis.lt:
1.3.1. legally capable natural persons, i.e. persons who have reached the age of majority and whose legal capacity has not been restricted by a court;
1.3.2. minors aged 14 to 18, only with the consent of their parents or guardians, except where they independently dispose of their income;
1.3.3. legal entities;
1.3.4. authorised representatives of all the persons specified above.
1.4. By approving these Rules, the Seller also guarantees that, in accordance with clause 1.3 of the Rules, the Buyer has the right to purchase goods in the online store.
1.5. The contract between the Buyer and the Seller shall be deemed concluded from the moment when the Buyer, having formed a shopping cart in the online store, specified the delivery address, selected the payment method and familiarised themselves with the Seller’s Rules, clicks the “Confirm order” button (see clause 5, “Ordering of goods, prices, payment procedure and terms”).
1.6. Each contract concluded between the Buyer and the Seller is stored in the online store for 1 year from the date of the order.
1.7. The Seller shall not be liable for or compensate the Buyer for damage incurred by the Buyer resulting from failure to comply with the conditions set out for the Buyer in these Rules.
2. Personal data protection.
2.1. The Buyer may order goods in the online store:
2.1.1. by registering in this online store and entering the data requested during registration;
2.1.2. without registering in this online store.
2.2. When ordering goods using the methods specified in clause 2.1 of the Rules, the Buyer must provide, in the relevant information fields provided by the Seller, the personal data necessary for the proper fulfilment of the order: first name, surname, delivery address, telephone number and email address.
2.3. By confirming these Rules, the Buyer agrees that the personal data provided under clause 2.2 may be processed for the purposes of selling goods and services in the online store, analysing the Seller’s activities and direct marketing.
2.4. By agreeing to the processing of the Buyer’s personal data for the purpose of selling goods and services in the Seller’s online store, the Buyer also agrees that information messages necessary to fulfil the order may be sent to the email address and telephone number provided by the Buyer.
2.5. When registering in the online store and ordering goods, the Buyer undertakes to protect their login details and not disclose them to anyone. If this condition of the Rules is violated, the Buyer shall bear all related liability. If the Buyer learns that their login details have been disclosed, they must immediately inform the Seller, who, taking into account the Buyer’s notification, shall block the Buyer’s login. The Parties shall separately agree on the reactivation of the Buyer’s registration.
3. Buyer’s rights and obligations.
3.1. The Buyer has the right to purchase goods in the online store in accordance with these Rules and the procedure established in other information sections of this online store.
3.2. The Buyer has the right to withdraw from the sale and purchase contract with the online store by notifying the Seller in writing (by email, specifying the goods they wish to return and the order number) no later than within 7 (seven) working days from the date of delivery of the goods, except where withdrawal from the contract is not possible under the laws of the Republic of Lithuania.
3.3. The Buyer may exercise the right provided for in clause 3.2 only if the goods have not been damaged or substantially changed in appearance and have not been used.
3.4. The Buyer undertakes to accept the ordered goods and pay the agreed price.
3.5. If the data provided in the Buyer’s registration form changes, the Buyer must update it immediately.
3.6. The Buyer undertakes not to transfer their login details to third parties. If the Buyer loses their login details, they must immediately inform the Seller using the contact details specified in the “Contacts” section.
3.7. By using the online store, the Buyer agrees to these Rules for the Sale and Purchase of Goods and undertakes to comply with them and not to violate the legislation of the Republic of Lithuania.
4. Seller’s rights and obligations.
4.1. The Seller undertakes to provide all conditions necessary for the Buyer to properly use the services provided by the online store.
4.2. If the Buyer attempts to harm the operational stability or security of the Seller’s online store or violates their obligations, the Seller has the right to immediately and without warning restrict or suspend the Buyer’s ability to use the online store or, in exceptional cases, cancel the Buyer’s registration.
4.3. The Seller undertakes to respect the Buyer’s right to privacy regarding the personal information belonging to the Buyer and provided in the online store registration form.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer. The Buyer pays the delivery costs according to the delivery price agreed by the Parties. At the Buyer’s request, the Buyer may collect the goods personally at the Seller’s registered office or another location specified by the Seller.
5. Ordering of goods, prices, payment procedure and terms.
5.1. The Buyer may purchase goods in the online store 24 hours a day, 7 days a week.
5.2. The contract takes effect when the Buyer clicks the “Confirm order” button and, after receiving the order, the Seller confirms it by sending a confirmation email to the email address provided by the Buyer.
5.3. The prices of goods in the online store and in the order formed are stated in euros, including VAT.
5.4. Payment may be made using the electronic banking services of Swedbank, Seb, Luminor, Citadele and Šiaulių bankas. Payments are made in euros. Payments are processed using the MakeCommerce.lt payment platform.
5.5. The Buyer undertakes to pay for the goods immediately. The parcel is prepared and the delivery period begins to be calculated only after payment for the goods has been received.
6. Delivery of goods.
6.1. When selecting the delivery service during the order process, the Buyer undertakes to specify the exact delivery location.
6.2. The Buyer undertakes to accept the goods personally. If the Buyer cannot accept the goods personally and the goods are delivered to the specified address, the Buyer has no right to submit claims to the Seller regarding delivery to an unauthorised recipient.
6.3. The goods are delivered by the Seller or the Seller’s authorised representative (courier).
6.4. The Seller delivers the goods to the Buyer within 1–5 working days from the date payment is received. These terms are preliminary and do not apply when the required goods are unavailable in the Seller’s warehouse and the Buyer is informed of the shortage. The Buyer also agrees that, in exceptional cases, delivery may be delayed due to unforeseen circumstances beyond the Seller’s control. In such a case, the Seller undertakes to contact the Buyer immediately and agree on the conditions of delivery.
6.5. In all cases, the Seller is released from liability for breach of delivery terms if the goods are not delivered or are delivered late due to the Buyer’s fault or circumstances beyond the Seller’s control.
6.6. The Buyer must immediately inform the Seller if the parcel is delivered in a crushed or otherwise damaged package, if the parcel contains unordered goods or an incorrect quantity of goods, or if the product set is incomplete.
6.7. If the Buyer notices damage to the packaging during delivery, the Buyer must record comments in the parcel delivery document provided by the courier or draw up a separate damage report. The Buyer must do this in the presence of the courier. If these actions are not taken, the Seller is released from liability to the Buyer for damage to the goods related to packaging damage that the Buyer did not record in the courier’s delivery document.
7. Quality and warranties of goods.
7.1. The details of each product sold in the online store are generally specified in the product description accompanying each product.
7.2. The Seller is not responsible for the fact that the colour, shape or other parameters of goods in the online store may differ from the actual size, shape and colour of the goods due to the characteristics of the display used by the Buyer.
7.3. The Seller provides a quality warranty valid for a certain period for certain types of goods. The specific period and other conditions are specified in the descriptions of such goods.
7.4. If the Seller does not provide a quality warranty for certain types of goods, the warranty provided for by the applicable legislation shall apply.
8. Return and exchange of goods.
8.1. Defects in sold goods are remedied and defective goods are exchanged or returned in accordance with the Rules for the Approval of the Rules for the Return and Exchange of Items approved by Order No. 217 of the Minister of Economy of the Republic of Lithuania dated 29 June 2001, except where withdrawal from the contract is not possible under the laws of the Republic of Lithuania (see the information on the website of the public institution “Consumer Centre”, www.vartotojucentras.lt, “Specifics of the return and exchange of food products”). Money for returned goods is transferred in all cases only to the payer’s bank account.
8.2. To return goods under clause 8.1 of the Rules, the Buyer may do so within 14 (fourteen) working days from the date of delivery by informing the Seller using the contact details specified in the contacts section and stating the name of the returned goods, the order number and the reasons for the return.
8.3. When returning goods, the following conditions must be observed:
8.3.1. the returned goods must be in their original, orderly packaging;
8.3.2. the goods must not have been damaged by the Buyer;
8.3.3. the goods must be unused and retain their marketable appearance (labels must not be damaged, protective films must not be removed, etc.). This clause does not apply when defective goods are returned;
8.3.4. the returned goods must have the same components as when received by the Buyer;
8.3.5. proof of purchase must be provided when returning the goods.
8.4. The Seller has the right not to accept returned goods if the Buyer fails to comply with the return procedure established in clause 8.3.
8.5. If the wrong goods and/or defective goods are returned, the Seller undertakes to take back such goods and replace them with equivalent suitable goods.
8.6. If the Seller does not have suitable goods for replacement, the amount paid by the Buyer shall be refunded, excluding the delivery price.
9. Liability of the Buyer and the Seller.
9.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not responsible for the consequences arising from this and has the right to demand compensation from the Buyer for direct losses incurred.
9.2. The Buyer is responsible for actions performed using this online store.
9.3. A registered Buyer is responsible for transferring their login details to third parties. If a third party uses the services provided by the online store after logging in with the Buyer’s login details, the Seller shall consider that person to be the Buyer.
9.4. The Seller is released from any liability where losses arise because the Buyer, disregarding the Seller’s recommendations and the Buyer’s obligations, failed to familiarise themselves with these Rules even though the opportunity to do so was provided.
9.5. If the Seller’s online store contains links to the websites of other companies, institutions, organisations or persons, the Seller is not responsible for the information or activities there, does not maintain or control those websites, and does not represent those companies or persons.
9.6. In the event of damage, the Party at fault shall compensate the other Party for direct losses.
10. Marketing and information.
10.1. The Seller may, at its discretion, initiate various promotions in the online store.
10.2. The Seller has the right to unilaterally change the terms of promotions or cancel them without separate notice. Any change or cancellation of promotional terms and procedures shall apply only prospectively, from the moment it is made.
10.3. The Seller sends all notices using the contact details provided in the Buyer’s registration form.
10.4. The Buyer sends all notices and questions to the telephone numbers and email addresses specified in the “Contacts” section of the Seller’s online store.
10.5. The Seller is not responsible if the Buyer does not receive information or confirmation messages due to disruptions in internet connection or the networks of email service providers.
11. Final provisions.
11.1. These Rules for the Sale and Purchase of Goods have been prepared in accordance with the laws and legal acts of the Republic of Lithuania.
11.2. All disputes arising from the performance of these Rules shall be resolved through negotiation. If an agreement cannot be reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania. If the dispute cannot be resolved through negotiation, court disputes shall be examined according to the location of the Seller’s registered office.