Last updated: April 15, 2026

1. Introduction

These Terms & Conditions („Terms”) govern your use of the website itemsbox.lt and any purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms in full.

Please read these Terms carefully before using our website. If you do not agree with any part of them, you must not use our website or services.

These Terms apply to all visitors, registered users, and customers of itemsbox.lt.

2. About Us

Company: UAB Itemsbox
Address: Pilies g. 14, Klaipėda, Lithuania
Email: info@itemsbox.lt
Phone: +370 602 21251
Website: https://itemsbox.lt

We are a company registered in the Republic of Lithuania, engaged in the manufacture and sale of cardboard packaging, custom boxes, inserts, decorations, wide-format printing, and plotter cutting services.

3. Definitions

  • „Website” means itemsbox.lt and all its pages and subpages.
  • „We / Us / Our” means UAB Itemsbox.
  • „You / User / Customer” means any person accessing the website or placing an order.
  • „Products” means any goods listed for sale on the website, including standard catalogue items and custom-made orders.
  • „Order” means a purchase request submitted through the website or by email.
  • „Custom Order” means any product made to your specifications, dimensions, design, or requirements.
  • „Account” means a registered user profile on the website.

4. Website Use Rules

4.1 Permitted Use

You may use our website for lawful personal or business purposes — browsing products, placing orders, managing your account, and contacting us.

4.2 Prohibited Conduct

You must not:

  • Use the website for any unlawful purpose or in violation of any applicable laws or regulations
  • Attempt to gain unauthorised access to any part of the website, server, or associated systems
  • Transmit any harmful, offensive, fraudulent, or disruptive content
  • Use automated tools (bots, scrapers, crawlers) to extract data from the website without our prior written consent
  • Reproduce, copy, or resell any part of the website without authorisation
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity
  • Introduce malware, viruses, or any other malicious code
  • Interfere with the proper functioning of the website or disrupt other users’ access
  • Attempt to reverse-engineer, decompile, or extract source code from the website

We reserve the right to suspend or terminate access for any user who violates these rules.

5. Account Registration

5.1 Creating an Account

You may register an account on our website to manage orders, track deliveries, and save your preferences. You must provide accurate, complete, and current information when registering.

5.2 Account Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activity that occurs under your account
  • Notifying us immediately at info@itemsbox.lt if you suspect unauthorised access

5.3 Account Termination

We reserve the right to suspend or delete your account if you breach these Terms, provide false information, or are inactive for an extended period. You may also delete your account at any time by contacting us.

6. Products and Descriptions

6.1 Product Information

We make every effort to display product descriptions, dimensions, materials, and images as accurately as possible. However, slight variations in colour, texture, or finish may occur due to screen settings or the handcrafted nature of some products.

6.2 Custom and Made-to-Order Products

Many of our products are custom-made to your specifications. For custom orders:

  • You are responsible for providing accurate dimensions, quantities, and design requirements
  • We will confirm specifications before production begins
  • Once production has started, custom orders cannot be cancelled or returned (see Section 12)

6.3 Availability

All products are subject to availability. If an item becomes unavailable after your order is placed, we will notify you promptly and offer an alternative, a revised timeline, or a full refund.

7. Order Process

7.1 Placing an Order

Orders can be placed through:

  • The website shopping cart and checkout
  • Direct email inquiry for custom or bulk orders (info@itemsbox.lt)

By submitting an order, you are making a binding offer to purchase the specified products at the stated price.

7.2 Order Confirmation

After placing an order, you will receive an email acknowledgement. This acknowledgement is not an acceptance of your order — it is a confirmation that we have received it. A contract is formed only when we send a separate order confirmation or dispatch notification, or when we begin production of a custom order.

7.3 Order Cancellation by Us

We reserve the right to decline or cancel any order for reasons including:

  • The product is out of stock or unavailable
  • A pricing error has occurred (see Section 8.3)
  • Payment has not been successfully received
  • The order contains suspicious or fraudulent activity

If we cancel your order, we will notify you and provide a full refund of any payment made.

7.4 Modifying an Order

If you wish to modify an order after it has been placed, please contact us as soon as possible at info@itemsbox.lt. Modifications may not be possible once production has begun, particularly for custom orders.

8. Pricing and Payment

8.1 Prices

All prices on the website are displayed in Euros (€) and include VAT where applicable, unless otherwise stated. Prices do not include shipping costs, which are calculated and displayed at checkout.

8.2 Price Changes

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been confirmed.

8.3 Pricing Errors

If a product is listed at an incorrect price due to a typographical error or technical fault, we are not obligated to fulfil the order at that price. We will notify you of the error and give you the option to proceed at the correct price or cancel the order for a full refund. We will never charge you more than the price shown at checkout without your explicit agreement.

8.4 Payment Methods

We accept payment via methods available at checkout, which may include:

  • Bank transfer
  • Online payment (Paysera, credit/debit card, or other integrated payment gateways)

Payment is due at the time of order, unless otherwise agreed in writing (e.g., for large custom orders where a deposit arrangement may apply).

8.5 Failed Payments

If your payment fails or is declined, your order will not be processed. You will be notified and given the opportunity to retry with a valid payment method.

8.6 Invoices

Invoices are issued in accordance with Lithuanian tax law. If you require a VAT invoice for business purposes, please provide your company name and VAT number during checkout or by contacting us at info@itemsbox.lt. See also our invoice issuance policy at itemsbox.lt/saskaitu-fakturu-israsymas.

9. Delivery

9.1 Delivery Areas

We deliver within Lithuania and internationally. Delivery options, timeframes, and costs are shown during checkout.

9.2 Delivery Timeframes

Estimated delivery times are provided at checkout and in your order confirmation. These are estimates only and not guaranteed. Delays may occur due to courier issues, high demand periods, or custom production timelines.

9.3 Risk and Title

Risk of loss or damage to products passes to you upon delivery. Ownership of the products transfers to you once full payment has been received.

9.4 Failed Delivery

If a delivery attempt fails due to an incorrect address or unavailability, the courier may leave a notification or return the parcel. Additional re-delivery charges may apply. We are not responsible for delays or non-delivery resulting from inaccurate address information provided by you.

10. Intellectual Property

10.1 Our Content

All content on this website — including but not limited to text, product descriptions, photography, logos, graphics, design elements, software, and the website’s overall look and feel — is the intellectual property of UAB Itemsbox or our licensors, and is protected by Lithuanian and EU copyright law.

You may not reproduce, distribute, modify, publish, transmit, or create derivative works from any content on this website without our prior written permission.

10.2 Your Content and Design Files

When you submit design files, artwork, or specifications for a custom order, you confirm that:

  • You own or have the right to use all submitted materials
  • The materials do not infringe the intellectual property rights of any third party
  • You grant us a limited licence to use the materials solely to fulfil your order

We will not use your design files for any purpose other than producing your order, and will not share them with third parties except as required to fulfil the order (e.g., printing partners).

10.3 Trademarks

The „Itemsbox” name and logo are trademarks of UAB Itemsbox. You may not use our trademarks without our prior written consent.

11. Consumer Rights and Statutory Guarantees

If you are a consumer (purchasing for personal, non-commercial use) resident in the European Union, you have the following statutory rights in addition to any contractual rights:

11.1 Right of Withdrawal (Cooling-Off Period)

Under EU Directive 2011/83/EU, you have the right to withdraw from a distance contract within 14 calendar days of receiving your order without giving any reason, provided the products are:

  • Standard (non-custom) catalogue items
  • Returned in their original, unused, and undamaged condition

Custom-made or personalised products are exempt from the right of withdrawal under Article 16(c) of the Directive, as they are made to your specifications.

To exercise your right of withdrawal, notify us in writing at info@itemsbox.lt within the 14-day period. You will bear the cost of returning the goods. Refunds will be issued within 14 days of receiving the returned goods.

11.2 Legal Guarantee of Conformity

Products must conform to the contract. If a product is defective or not as described, you are entitled to a repair, replacement, or refund in accordance with Lithuanian Consumer Protection Law and EU Directive 2019/771.

12. Returns and Refunds

12.1 Standard Products

If you wish to return a standard product, please contact us within 14 days of delivery. Products must be returned unused, in original packaging. Refunds will be processed within 14 days of receiving the return.

12.2 Custom Orders

Custom-made products — including boxes produced to custom dimensions, with custom print, inserts, or design — cannot be returned or refunded unless they are defective or do not match the agreed specifications. Please review all specifications carefully before confirming a custom order.

12.3 Damaged or Defective Goods

If your order arrives damaged or defective, please contact us within 7 days of delivery at info@itemsbox.lt with a description and photographs of the issue. We will arrange a replacement, repair, or refund at no additional cost to you.

13. Limitation of Liability

13.1 General

To the fullest extent permitted by applicable law, UAB Itemsbox shall not be liable for:

  • Indirect, incidental, special, or consequential damages arising from your use of the website or products
  • Loss of profit, revenue, data, goodwill, or business opportunities
  • Errors, interruptions, or unavailability of the website
  • Delays in delivery caused by third-party couriers, force majeure, or circumstances outside our control

13.2 Cap on Liability

Our total aggregate liability to you in connection with any order or claim shall not exceed the amount you paid for the relevant order.

13.3 No Exclusion of Statutory Rights

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable Lithuanian or EU consumer law.

14. Force Majeure

We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: natural disasters, war, civil unrest, strikes, pandemics, government actions, power failures, or failures of third-party service providers. In such circumstances, we will notify you as soon as practicable and work to resume normal operations.

15. Links to Third-Party Websites

Our website may contain links to third-party websites for your convenience or reference. We have no control over the content or practices of those websites and accept no responsibility for them. Visiting third-party websites is at your own risk, and you should review their terms and privacy policies separately.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Lithuania, without regard to its conflict of law principles. EU consumer protection legislation also applies where you are a consumer resident in the EU.

16.2 Disputes

We encourage you to contact us first to resolve any dispute informally: 📧 info@itemsbox.lt 📞 +370 602 21251

If we are unable to resolve a dispute informally, you may refer it to:

Lithuanian State Consumer Rights Protection Authority (VVTAT) Website: https://www.vvtat.lt Email: tarnyba@vvtat.lt

EU Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr

If you are a business customer, any disputes shall be subject to the exclusive jurisdiction of the courts of the Republic of Lithuania.

17. Changes to These Terms

We reserve the right to update or amend these Terms at any time. Changes will be posted on this page with a revised „Last updated” date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms. For significant changes, we may notify registered users by email.